OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
37 ratings and 19 comments received in the last 90 days.
23 April 2025
Alan Stewart was my sales consultant and was so helpful and considerate
16 April 2025
I visited Mini Centre to explore exchanging my Volkswagen for a Mini Countryman and spoke to Alan Stewart. I received all the information I needed and never at any time felt pressurised to make a decision. Going ahead with the process was smooth.
08 April 2025
Everything went smoothly and as planned
04 April 2025
Alan from BMW-Mini Inverness was great. Kept in touch throughout the process. Was good to deal with.
27 March 2025
All was great
03 June 2025
I had not been advised that Mini had moved. It was only by chance, once I found the entrance to Mini blocked, that I pulled into the BMW building next door. A call rather than emails and texts would have been helpful - limited access on my phone.
29 May 2025
Service was very efficient, great customer service provided
07 May 2025
Done quickly , but nearly missed appointment as hadn't checked my emails in a few days , I would normally get a pre call as a reminder, this didn't happen ??
04 May 2025
x
23 April 2025
As i said the customer service was second to none.
21 April 2025
Efficient drop off, kept up to date, work completed efficiently. Car was cleaned really well. Milo was friendly, efficient and helpful
15 April 2025
MOT was grand, I have the 4 year plan so had a wash and Hoover included. Unfortunately the boot had not been hoovered and I had an unopened bottle of engine oil in the back which was left open and had leaked all over the boot.
10 April 2025
Kept informed through process
10 April 2025
Good service, but fairly expensive
02 April 2025
Excellent customer service
04 May 2025
George MacLean was fantastic. Kept me informed through emails and text messages as the order and purchase progressed. The handover was amazing, such lovely touches to make you feel like a VIP.