OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
44 ratings and 25 comments received in the last 90 days.
08 April 2025
Everything went smoothly and as planned
04 April 2025
Alan from BMW-Mini Inverness was great. Kept in touch throughout the process. Was good to deal with.
27 March 2025
All was great
02 March 2025
5 stars! Wouldn't let me select but everyone was great and extremely helpful, Ross made our purchase very easy and stress free
01 March 2025
Lovely environment to make our purchase with zero hard sell from our consultant Stephen.
27 February 2025
No problems with purchasing the car
25 February 2025
Nothing they could have done better.
22 February 2025
Great service from Ross and Dylan for helping me with my mini so many new functions and really feels good to drive
31 January 2025
Everything went as planned
21 April 2025
Efficient drop off, kept up to date, work completed efficiently. Car was cleaned really well. Milo was friendly, efficient and helpful
15 April 2025
MOT was grand, I have the 4 year plan so had a wash and Hoover included. Unfortunately the boot had not been hoovered and I had an unopened bottle of engine oil in the back which was left open and had leaked all over the boot.
10 April 2025
Good service, but fairly expensive
10 April 2025
Kept informed through process
02 April 2025
Excellent customer service
25 March 2025
Great customer service from isla
20 March 2025
Easy, effective sevice
16 March 2025
It was done on a proactive basis while the car was in for an MOT
10 March 2025
The MOT was not carried out as expected. The appointment was made with Mercedes as the date suited me but info given to Mini was not carried out, so car was failed. I then had to wait for it to be retested.
05 March 2025
Lack of communication, having to call to see if my car was ready as we had a 60 mile drive after leaving the garage
16 April 2025
I visited Mini Centre to explore exchanging my Volkswagen for a Mini Countryman and spoke to Alan Stewart. I received all the information I needed and never at any time felt pressurised to make a decision. Going ahead with the process was smooth.