OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
36 ratings and 25 comments received in the last 90 days.
29 July 2025
Calm polite staff
25 July 2025
Dealership in Inverness at Arnold Clark were amazing
09 July 2025
I was kept up to date with every stage of the ordering to delivery process.
08 July 2025
Excellent service
03 July 2025
Kept up to date with information on vehicle, delivered ealier than expected.
27 June 2025
Alan was really good to deal with and knowledgeable about the car I purchased. He explained everything and went though each stage perfectly. On day of delivery Alan went through the new features on the car from previous model which was appreciated.
06 June 2025
The paper work was a burden and having to use modern technology!
11 August 2025
Was done promptly
06 August 2025
Polite, friendly and helpful
29 July 2025
Always straightforward
26 July 2025
All done on time and completed to my satisfaction.
25 July 2025
Great customer service by the girls on the service desk.
20 July 2025
Work was completed - 1 star off as no phone call update provided as promised at check in
18 July 2025
Service was satisfactory
17 July 2025
My Mini was ready within 2hrs and was cheaper than price quoted
08 July 2025
They have done what was asked
07 July 2025
The issue with my car was dealt with quickly and efficiently.
30 July 2025
All the staff were excellent and extremely helpful. Oscar was amazing extremely helpful and patient with me. This is my first mini. No question went unanswered.